ARMS UNLIMITED YORK SPRINGS - Hours, Reviews & Deals

Great Customer Service quick response to questions ! Items arrived quickly and safely. I would definitely order with Arms Unlimited again.

This was my first order with Arms Unlimited (AU) in NV. I’m sorry to say that Unfortunately, it was an awful experience! I did not get what I paid for! First, I paid for USPS Priority Shipping which ended up being several days late. AU wanted me to contact USPS because It’s their policy they will not help with any carriers they use?? Keep in mind it is their USPS account, they’re the shipper, they printed the label and shipped it off. I don’t have an account with USPS but they do! They paid for my shipping on my behalf. Second, my order/package showed up damaged and bent almost in half. The Colt box was destroyed. I also had damaged and missing parts. The missing parts are clearly listed on their site with photos and in the description as well. Of course, once again it is apparently not in AU’s policy to help with that either?? It is clearly their policy to not help their customers out with order problems in any way shape or form! Imagine you placed an order with AU for the first time and paid for an expensive item to be shipped. Then it showed up really late, damaged and with missing parts – how would you feel? Then AU refused not only to help me with my order - but proceeded to tell me it is their policy not to help and won’t help! That’s awful Customer Service! This was an awful and disappointing experience! I give a 1 out of 10 (F-) rating! I regret ever dealing with this company and I will never do so again. I clearly would not recommend Unlimited Arms either. They have taken all the fun of this build and my hobby period! I contacted AU hoping for help with my first order. I had several issues/problems and their Customer Service did not and would not help me – instead they made it much worse! Unlimited is not Unlimited but very “limited” just read their company policies they’re so proud to throw in your face when any problem occurs! In the future I will only deal with Merchants that stand behind their products and actually care about good paying customers! thanks