Mason Road Jewelry & Loan KATY - Hours, Reviews & Deals

DO NOT GO HERE! I went here to pawn a diamond and sapphire ring with diamonds and sapphires in a ballerina tutu setting. The ring was originally purchased from Houston Gold Exchange off of Westheimer and Dairy Ashford during my 5 years of employment there. The guy at the counter told me the diamonds weren’t real after failing to put the diamond tester on the diamonds, but on the metal. After correcting him, they offered me $167 after I had already been offered $300 from Jeremy at Katy Coin an hour prior. I will never step foot through their door again and neither should you!

Did a loan with them. Problem 1, my ticket number on page given did not match what was in computer problem 2 they did not write a full description of my items. (Check that! Make sure every item is listed, take a picture!). When I paid it off my items were nowhere to be found. Over the course of a month of going back in I kept finding my items on display to be sold. What a horrible feeling to see your personal items that have sentimental value for sale. They did try their best to get my items back to me, I will give them that. They realized they made a mistake a tied very hard to make it right. But in the end, I am still out two large pieces of jewelry I will never see again. And the value of them lost. The sentimental value gone as well. Such a big disappointment and at a loss as what to do. Don’t let it happen to you. Learn from my mistakes. Make sure every item is on your ticket. I don’t care if they are busy, they need to type everything out and take a picture!!!!