Academy Sports + Outdoors TERRELL - Hours, Reviews & Deals

The employees/manager are Amazing!!! I lost my keys in the store and Justin and his staff searched a long time for them. Justin even offered a treat to help my toddler since she was hungry. Thank you to all those who helped us!

If only I could leave zero stars. This place including management is A JOKE. Came in last week, located the hydrojug endcap which clearly stated ENTIRE HYDROJUG COLLECTION 20% OFF. It was not ringing up correctly at the register so the sweet cashier called over the young, dark haired manager with long fake nails (so you know exactly who I am referring to)standing next to her who immediately clapped back “the cherry cup does not apply to the sale and the sign clearly states it”. The cherry cup was ringing up $39.99 and not the sticker price $34.99. Then the cashier told me, “you can go over there and double check the sign”. So I did, and I took a picture and showed the cashier and the rude MOD. So then, instead of taking 20% off my entire order she gave me $5 off. No apologies, no thank you or anything. I was so upset, I just left. I WENT BACK that evening after work to speak with someone else about the error and not receiving 20% off. I was helped by a young gentleman with long blonde hair, and a tall MOD with short hair and a beard. The young man was extremely apologetic and helpful and informed me that they are no longer running the sale and the sign should have been removed TWO DAYS AGO but he said he would honor the sale price. The manager came over and gave me the 20% refund (after I had to show him the photo of the 20% off sign) onto an academy gift card and I left. Fast forward to today, I went back to academy to use the gift card and let me tell you how upset I was when the cashier told me the gift card had a ZERO BALANCE! I was so pissed I just walked out and left. Unbelievable.