I love this place. It has been a staple in our community for years. I can get all the services I need in one place. ❤️

I dropped off a FedEx package at Mail Central on Friday April 4th around 11:00 a.m. I sold the item and purchased the label on EBay. I noticed Sunday that the package had not been picked up, it didn't have any scans from FedEx. So, Monday April 7th around 9:00a.m. shortly after Mail Central opened, I went to ask Troy (store owner) why my package had not been picked up. She said I must have dropped off later than I thought, I said I know the package was dropped off around 11:00 a.m. Then she went on to blame FedEx for not picking it up. As the store owner she took no accountability for the package not getting shipped nor did she offer any ideas on how she would fix the error to make sure it would not happen again. I left the package with her hoping Friday was a fluke and that she would make sure my package would be picked up on Monday afternoon at their normal FedEx pick up time. Monday came and went with no FedEx scans on the tracking history. So, Tuesday April 8th I went to Mail Central again to see what had happened. Troy was not working, so I talked to the employee on duty. She stated that all of FedEx packages were picked up. I said I wanted to look to see if my package had been picked up. It was absolutely clear that FedEx did not pick up again. I took my package, made a new label and took it to UPS. We have known Troy since 2018 when we began dropping off packages at Mail Central. I expected more customer service from her. I expressed to her the urgency I had in getting the package shipped, because on EBay you only have a couple of days to get it shipped. I feel like she at the very least should have called me (phone number was on the label). I feel like she has no urgency to fix what happened with FedEx or to serve her customers.