Their system is down. They cannot give any estimate or a ballpark for anything over the phone. You will need to send an email with exact dimensions and weight then, after they read your email and if their system is not down, you may be gonna get “something”. Very unhelpful, unprofessional, stale people who do not care. Enjoy!

Have never had to do much here other than the basics - handing off returns, mostly - but every interaction has been quick, easy, and cordial! Helps they take USPS as the drop off boxes around the area are envelope size only.