Awful experience in every way. Drove 40 mins to pick up specific night sights, which I called ahead and was told were in stock. Came in and was ignored by 6 employees before I finally stopped someone and insisted on help. Not only were the sights not in stock, but the employee had no idea what model I was even talking about (pretty well known, being Trijicon). I settled on another set from the same brand, only to then be told there’s a $30 charge to install them. Nobody else charges for that, especially if you’re buying the sights from them. I took my slide and left and will not be returning for future purchases. Too many good shop options out there, no reason do put up with an unprofessional environment that clearly doesn’t care about my business.

Sleaziest firearm buying experience I've had in 30 years of Reno residence. Purchased some accessories from their online warehouse and had to collect the delivery at their store - OK, prices were fine, selections had been sitting in the warehouse for so long that the container's ink was beginning to rub off on the steel foregrips I had purchased, and everything was covered in dust. Odd, but not excessive, even if I had to pay shipping to go to their shop which then eliminated cost-savings on anything over their competitors - at least I could pick it up somewhere secure and wouldn't deal with shipping perfidy. While I was there I saw a used Desert Eagle .44 on sale, advertised at 1650$ with 2 magazines, marked down from 1750$. Went back a week later to purchase, and they charged me the 1750$ price, having changed the tag after I had called to see if it was still there for sale that morning. While finishing paperwork, they informed me they had lost the case, the second magazine, and the proprietary cleaning tool required for a DE's bolt takedown (probably why it had been marked down to 1650, but definitely not on the advert placard next to the gun). 5 Days later, after finding a .44 DE brand new from one of their big-box-store competitors for only 25$ more, I called to see if I could cancel the transaction, since they still had not called me with a background check (though I had gotten the other in less than a day waiting period) clearance to finalize the transaction. They said they would check with the manager rather than telling me anything about the purchase, and asked me not to issue a chargeback with my bank. They emailed me less than an hour till closing time to tell me I had a gun ready for pickup. Arriving to pick up the firearm the next morning, they still hadn't found a box or the other mag or the takedown tool & instructions; the gun was extremely dirty and they had just run a rag through the barrel to clean it out after someone had been blasting away with it (bolt, muzzle brakes were filthy) all weekend at their range, most likely. I asked the on-duty supervisor if the price markdown had been because they had lost all the other equipment, after they had charged me the original listing price; their only response (rather than refunding the 100$, made no effort to correct the price or pay it back) was that "this shouldn't have happened." After signing the disclaimer that I was picking up the gun after the background check had cleared (funny, nobody could call or e-mail for the 4 business days in-between sale and pick-up), they didn't even have a spare cardboard box or a plastic bag to put the DE in; they handed me the uncleaned gun at the exit door and thanked me for my business, leaving me walking through their parking lot with what effectively amounted to a criminal brandishing charge. Taking it home, it was absolutely filthy on the interior. The only reason I didn't charge it back was because there's a 2-year lead for replacement MRI parts, and I wanted spare parts for my new DE - and the magazine that was included with my RG&R purchase was a knock-off, 3rd party magazine. Obviously, the employees know this and the value of the parts and sold off the parts after stealing them from one of their access-controlled storage rooms. Do not trust these people to sell you firearms and check to make sure all the inventory that should come with a firearm is in the box if you do purchase one there. These folks are only in business because they've got an indoor range, and their employees evidently steal whatever they can. Sold the gun at another big box retailer, as MRI informed me the spring had been so thoroughly damaged from the incorrect placement of the gas piston it was probably due for a new spring in less than 300 rounds; their expected retail for the gun (no damage or change from RG&R purchase) was about $1300 - these guys overcharged a hell of a lot for a damaged firearm. Altogether it cost me 800$ to find out how duplicitous of a retailer this company is.