Survival Trail

UPDATES!!!! I want to thank the team at Survival Trail for taking the time to work with me and find a solution — and for doing it so quickly. After my initial experience, I had left a critical review. However, they personally followed up with me, clarified everything with the ATF, and offered a very fair compromise. Out of the $500 deposit, $100 went toward the restocking fee, and the remaining $400 is now being applied to my new firearm purchase. Everything was handled with professionalism and speed, and I genuinely appreciate that kind of service. Based on how this was resolved, I can only recommend this store to others. Looking forward to picking up my new Ruger soon — thanks again! I had a disappointing experience with this store. I previously purchased a Sig Sauer pistol here and had a good impression back then. That’s why I came back to place another order — this time for a rifle, leaving a $500 deposit. Later, I decided to switch to a different model — not to cancel the order, but to buy another firearm from the same store, one that was in stock and ready. Unfortunately, since my background check had already been approved, I was told the order could no longer be changed and that my deposit was non-refundable because it was a “special order.” I understand there may be policies and supplier restrictions — but I would have appreciated some flexibility or at least a discount toward the new purchase. Instead, I was simply told “thank you, but no.” After this experience, I honestly don’t know if I’ll want to buy anything else here in the future. It left me feeling like a returning customer wasn’t valued. Just a heads-up to others: make sure you’re 100% sure before placing a deposit — because once you commit, there’s no going back.

First time customer and last time customer when you go to check out and they tell you 3 percent charge if you use a debit card.never again