Academy Sports + Outdoors NORTH RICHLAND HILLS - Hours, Reviews & Deals

I love Academy stores, but this location has terrible customer service and very rude employees. My second time going and last one for sure!!!! I took the time to read past review and seems like I'm not the only one that has had terrible experience at this location! I went it today per my daughters request, they wanted to buys crocs and it turn out it was the last day to get a mystery jibbitz charm with every $40 or more crocs per purchase. (It's not about the free items it's about the customer service and the terrible communication between the employees). I get to the cashier to pay and I kindly asked about the charms, she had no idea what I was talking about. She proceeded to asked Shelby in regards the charms. Shelby took a while to respond. Shelby responded with "today's the last day" no one asked about when the promotion ended. Shelby then shouts out loud yes one per customer, I kindly let the cashier know the sign says one per crocs. Another man (I believe he was an employee) shouts out loud "it's the law!!!" Okkkkkayyyyyyy! Maybe he meant to say it's store policy!!! Then Shelby shouts out again it's one per customer! So then I kindly ask the cashier is If could pay separately for each croc, the cashier then turns to Shelby to ask and turns back and again says no while rolling her eyes ! I didn't want to argue! It's not about the free items it's about the small print it clearly states it's one pero crocs as long as it's $40 or more! Also my girls were excited to read that it was one per crocs, they were expecting one for each. I have done well because as the heard all that was going on they talked to each other and said they would share the charms. AGAIN ITS NOT ABOUT THE MONEY!!! ITS ABOUT THE CUSTOMER SERVICE AND HOW SIMPLE "I'm sorry but it's only one per customer" also for Shelby ti stop what she was doing and head over to speak to me and the cashier instead of shouting out loud! Also that that man that shouted "its the law" He's disgusting!!!! It was my 3 children and I. I felt like he was trying to intimidate me, simply because of my skin color!!! It's disrespectful towards customers for employees to communicate with each other while shouting !!! I will no longer be going to this location, maybe not even another Academy depending on cooperates response to my complaint!!!!

Cody provided outstanding service at Academy Sports + Outdoors. He’s extremely knowledgeable about firearms and fishing gear and took the time to answer all my questions without rushing me. His professionalism really stood out, and he was genuinely friendly and easy to talk to. It’s rare to find someone who knows the products this well and treats customers with such respect. Because of Cody, my experience was excellent and I’ll definitely be coming back. I’ve spent a lot of money at academy and always fill out the surveys on the receipts hahah.