Sportsman's Warehouse KELSO - Hours, Reviews & Deals

Purchased a 30-06 in December and talked about the 3 & 5 year service plan. I asked about having my 45 caliber pistol cleaned and was told it was a service they provided and it was $29 as a stand alone service. I told him it took a tool to break it down and I didnt have one. He says, "we have everything needed." I bring it in December 29th and have it checked in at the entrance. I wait approximately 15 min to be approached by an employee and asked what I needed. After I told him, he asks me to wait and goes to the back. 10 min later he comes out and asks if I can wait again while he uses the restroom. Starting to feel weird at this point but he returns and we again converse about what I need and he says its $29. He takes my pistol to the back and shortly returns with my pistol and says, "the manager says we can't do it because we don't have the tool." I say, "no problem. the tool is inside the case I just found it today." He takes it back again, returns with my pistol and says, "the manager says we can't do it because it takes a tool." Do you see where my confusion lies? Before he took it back for the last time I said, "it feels like you're looking for an excuse to NOT do it and if thats the case, just say so." "John the manager" didn't have the courtesy or professionalism to come talk to me myself but kept sending his very apologetic employee who was just doing what John told him to do. Managers lead, they don't stay in back as your employee struggles to give a valid explanation. 4 times he went to the back to talk to you. Needless to say, after purchasing 3 weapons and many other supplies at this place, this left a really bad taste in my mouth.

I can't recommend Jon enough if you’re looking for someone with serious expertise in firearms. His depth of knowledge is impressive, but what really stands out is how he applies that experience to make sure you're getting exactly what you need. Whether you're a seasoned shooter or just starting out, Jon's insights are invaluable. He’s professional, thorough, and clearly knows his stuff inside and out. If you want top-tier service and expert advice, Jon is the man to see. I'll be back time n time again to purchase, thank you Jon.